Zyngram Child Safety Standards
Last updated: 27-02-2026
1. Our commitment to child safety
Zyngram IT Services Private Limited is committed to protecting children and preventing any form of child sexual abuse and exploitation (CSAE) on Zyngram. We maintain a zero-tolerance policy toward CSAE and related content or behavior and cooperate with law enforcement and relevant organizations as required by law.
2. Zero-tolerance for CSAE
The following content and behavior is strictly prohibited on Zyngram. This includes, but is not limited to:
- Any form of child sexual abuse material (CSAM) including images, video, audio, text, or drawings depicting or describing the sexual abuse or exploitation of a minor.
- Sexualization of minors, including sexual comments, fantasies, or descriptions involving minors.
- Grooming or attempts to groom minors (building trust with a minor to exploit or abuse them).
- Requests for sexual images, videos, or personal contact details from a minor, or attempts to arrange sexual encounters with a minor.
- Threats, coercion, extortion, or blackmail involving minors.
- Any other conduct that constitutes child sexual abuse, exploitation, or endangerment under applicable laws and regulations.
Any account found to have engaged in CSAE will be subject to immediate action, which may include content removal, account suspension or termination, and reporting to law enforcement and relevant child protection organizations in accordance with applicable laws.
3. Age restrictions and minors on Zyngram
Zyngram is intended for users who are at least 18 years old. Minors (under 18) are not permitted to create accounts or use Zyngram. Users must not create accounts or content on behalf of minors, or use Zyngram to communicate with minors for any harmful or exploitative purpose.
4. Reporting CSAE and other safety issues
If you encounter any content or behavior on Zyngram that you believe may involve child sexual abuse or exploitation, or otherwise endanger a child, you must report it to us immediately.
In‑app reporting:
- Users can report content and accounts directly within the app by using the in‑app reporting tools (for example: “Report” buttons on profiles, posts, or messages).
- When submitting a report, please provide as much detail as possible, including usernames, links, screenshots, and a description of the behavior.
Email contact:
- You can also contact our dedicated child safety team at: childsafety@central.zyngram.net
- Use this email specifically for urgent safety issues involving children, including suspected CSAE, grooming, or threats to a child’s safety.
We review safety reports as quickly as possible and prioritize cases involving potential CSAE or imminent harm.
5. How we respond to CSAE and CSAM
When we receive reports or otherwise detect content or behavior that may involve CSAE, we will:
- Promptly review and, where appropriate, remove or restrict access to the reported content.
- Suspend or terminate accounts that violate these Child Safety Standards.
- Preserve relevant information and, where required or appropriate, report CSAM and related information to the appropriate authorities and/or child protection organizations in accordance with applicable laws. (for example, the National Center for Missing & Exploited Children (NCMEC) in the United States).
- Cooperate with law enforcement and other relevant authorities as legally required.
We may use automated tools, human review, or a combination of both to detect, prevent, and respond to CSAE and other child safety risks.
6. Compliance with child safety laws and regulations
Zyngram IT services Private Limited complies with all applicable child protection, child sexual abuse and exploitation, and data protection laws and regulations in the jurisdictions where we operate. We continuously review and update our policies and enforcement practices to align with legal requirements and industry best practices for online child safety.
7. User responsibilities
All users of Zyngram are required to:
- Follow these Child Safety Standards and our Terms of Service and Community Guidelines.
- Never share, request, or engage with CSAE or CSAM in any form.
- Immediately report any suspected child sexual abuse, exploitation, or endangerment encountered on Zyngram.
- Respect age restrictions and not misrepresent their age or the age of others.
8. Contact
For questions about these Child Safety Standards or to report a safety concern involving a child, please contact our child safety team at:
Email: childsafety@central.zyngram.net
If a child is in immediate danger, contact your local law enforcement authorities first, then notify us.