Refund Policy | Zyngram

Effective Date: 19th, August 2025
Policy Number: RP-001
Applies To: All Zyngram users

1. General Principles

Zyngram follows a “Fair Use & Compliance Refund Model” to protect both users and the platform.
Refunds in the social media ecosystem apply only to eligible digital content or services purchased directly within the platform.
All refunds are processed back to the original payment source or Zyngram Wallet (EGET / EGG Points).
Refund timelines depend on the service type and payment channel regulations.

2. Refund Eligibility (Social Media Specific)

2.1 Subscriptions (Social Features & Premium Access)

Users may request a full refund within 7 days of purchase if no substantial usage occurred.
After 7 days, subscriptions are non-refundable, but may be downgraded, upgraded, or paused.
Auto-renewal cancellations stop future billing but do not generate refunds for past periods.

2.2 Digital Goods & Social Services (Events, Content Access)

Refunds allowed within 48 hours if the service was not accessed or used.
No refunds if content has been downloaded, streamed, or consumed.
For live events/webinars hosted on Zyngram, refunds are permitted only if cancellation is requested 24 hours prior to event start.

2.3 Advertising & Promotions (Social Media Ads)

Ad credits are refundable only if the campaign has not started.
Once impressions/clicks are delivered, no refund applies.
Fraudulent ad campaigns are terminated with no refund.

3. Refund Timelines

UPI/Wallet refunds: 24–72 hours.
Debit/Credit Card refunds: 3–10 working days.
Net banking refunds: 3–7 working days.

4. Non-Refundable Items

Bonuses or promotional credits.
Partially used subscription plans.
Social media ad credits once impressions/clicks are delivered.

5. Dispute Resolution

Users may raise refund disputes via:
- In-app Helpdesk
- info@zyngram.in
- Official WhatsApp Help Number (registered only)
Disputes reviewed within 5 working days.
Refund approvals require transaction verification & fraud checks.

6. Fraud & Abuse Clause

Zyngram reserves the right to deny refunds in cases of:

Multiple suspicious refund requests.
Abuse of refund loopholes.
Proven fraudulent activity.

Offenders may face account suspension or permanent ban.

7. Governing Law

This policy complies with:

Indian Consumer Protection Act, 2019
Digital Goods & Services Regulations
Applicable RBI guidelines

Disputes fall under Hyderabad, Telangana jurisdiction.

Zyngram https://central.zyngram.net